Thank you for shopping at Kalulan. We are committed to delivering your orders quickly, safely, and reliably. Please read below to understand how shipping works for your purchases.

Shipping Carriers

We partner with trusted carriers including USPS, DHL, EMS, and local postal services to ensure safe and timely delivery of your orders.

Order Processing

  • Orders are processed once payment is confirmed.
  • Processing occurs on business days only (Monday to Friday, EST).
  • Cut-off time: Orders placed after 5:00 PM (GMT-05:00) Eastern Standard Time will be processed on the next business day.
  • We do not process orders on the following U.S. postal holidays:
    • New Year’s Day
    • Presidents’ Day
    • Memorial Day
    • Independence Day
    • Labor Day
    • Thanksgiving Day
    • Christmas Day

Delivery Time & Shipping Fees

Delivery Type Handling Time Transit Time Cost Fulfilled On
Standard Delivery 1–3 business days 7–25 business days $4.99 Monday – Friday
Fast Delivery 1–2 business days 10–15 business days $14.99 Monday – Friday
  • Delivery Time = Handling Time + Transit Time
  • Delivery times are estimates and not guaranteed.
  • Once your order has shipped, you will receive a tracking number via email to monitor your package’s journey. Please check your spam/junk folder if you do not see it.

Order Tracking

  • After placing your order, you will receive an order confirmation email.
  • Within 1–2 business days of processing, a tracking notification will follow.
  • Please allow 3–7 business days for your tracking information to update, as it may take time for the carrier to scan your package into their system.
  • If your order has exceeded the estimated arrival date, please Contact Us for assistance.

Personalized Orders

  • Custom or modified orders may require additional processing time depending on the design complexity.
  • We appreciate your patience as our designers craft your personalized items.

Shipping Restrictions

We currently do not ship to the following locations:

  • Alaska, Hawaii, Puerto Rico, Guam, US Virgin Islands
  • APO/FPO addresses
  • International destinations

Incorrect Address Policy

  • Please double-check your shipping address before submitting your order.
  • We are not responsible for:
    • Delays caused by incorrect or incomplete address details.
    • Orders delivered to the wrong address.
    • Parcels returned to sender due to incorrect addresses. These may be disposed of by our shipping partners.
    • Any loss, theft, or damage if you request forwarding or redirection after dispatch.

If an order is returned due to an incorrect address, a re-shipping fee will apply.

Need Help?

We’re here for you!
If you have any concerns or questions about your shipment, please contact us:

  • 📧 Email: support@Kalulan.com
  • 📞 Phone: +1 (606) 262-0024
  • 🕘 Support Hours: 9:00 AM – 6:30 PM (EST), Monday – Friday

Your satisfaction is our top priority. Thank you for choosing Kalulan!

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