Shipping Policy

We believe in making the post-purchase experience as smooth as the shopping itself. From order placement to delivery, our shipping policy ensures clarity, consistency, and care.

Shipping Zones

We currently fulfill and ship orders within the mainland United States. We do not support shipping to:

  • Alaska, Hawaii, or U.S. territories
  • PO Boxes or military addresses (APO/FPO)
  • International locations

Processing Schedule

Once you place your order, our warehouse team gets to work. Here’s how we handle your shipment:

  • Processing Time: 1 – 3 business days
  • Orders received before 2:00 PM EST are usually shipped faster.
  • We operate Monday through Friday (excluding national holidays).

Estimated Delivery Timeline

Delivery time consists of two parts: processing + transit. We guarantee that total delivery time remains under 10 business days.

Shipping OptionProcessingTransitTotal TimeFlat Fee
Standard Delivery1 – 3 days3 – 6 days4 – 9 days$6.99

Keep in mind that these estimates may vary slightly during holiday rushes or due to external delays.

Delivery Carriers

We carefully select from reliable shipping providers, including:

  • USPS
  • UPS
  • DHL Express
  • FedEx SmartPost

Packages are shipped with the carrier best suited to your delivery address and item weight.

Tracking & Notifications

  • You’ll receive an order confirmation email as soon as your purchase is complete.
  • Once shipped, a tracking number will be sent to your inbox.
  • Tracking may take 24 – 72 hours to show updates as the carrier scans and processes the item.

Handling Delivery Issues

If your package is:

  • Marked as “Delivered” but not received
  • Delayed more than 10 business days

Contact us promptly. We will coordinate with the shipping carrier to resolve the issue and get your package to you.

Invalid Addresses

Please make sure your shipping information is correct at checkout. Errors can cause delays or returns.

  • If a package is returned to us, a $6.99 re-shipping fee will apply.

Customization Notice

Custom orders may need additional handling time. You’ll be notified if more time is required to ensure quality.

If you experience any problems or simply have questions about your shipment, don’t hesitate to email us at support@kalulan.com. We’re happy to help.