At Kalulan (“the Site,” “we,” “us,” or “our”), we are committed to protecting your privacy and ensuring the security of your Personal Information. This Privacy Policy outlines how we collect, use, and disclose your information when you visit or make a purchase from our website.  

1. Information We Collect

When you visit Kalulan, we collect various types of information to enhance your shopping experience and process your orders efficiently.

Device Information:

  • Examples: Web browser version, IP address, time zone, cookie information, viewed sites or products, search terms, and how you interact with our Site.  
  • Purpose: To ensure the Site loads correctly for you, optimize our website’s performance, and analyze user behavior.
  • Source: Automatically collected through cookies, log files, web beacons, tags, and pixels.
  • Disclosure: Shared with our e-commerce platform provider.

Order Information:

  • Examples: Name, billing address, shipping address, payment details (including credit card information), email address, and phone number.
  • Purpose: To process your orders, fulfill contracts, handle payments, arrange shipping, send order confirmations, communicate with you, prevent fraud, and provide personalized marketing.
  • Source: Directly collected from you during the checkout process.
  • Disclosure: Shared with our e-commerce platform provider, and shipping companies.

Customer Support Information:

  • Examples: information provided when contacting customer support.
  • Purpose: To provide customer support and handle inquiries.
  • Source: Directly collected from you.
  • Disclosure: Shared with our e-commerce platform provider.

2. How We Use Your Personal Information

We use your Personal Information to:

  • Provide and improve our products and services.
  • Process payments and fulfill your orders.
  • Communicate with you about your orders, promotions, and updates.
  • Screen orders for potential risk or fraud.
  • Provide targeted advertisements and marketing communications based on your preferences.
  • Comply with legal obligations.

3. Sharing Your Personal Information

We share your Personal Information with trusted service providers to assist us in operating our website, conducting our business, and serving you. These include:

  • Our e-commerce platform provider (e.g., Shopify) for order processing and website hosting.
  • Payment processors to handle transactions securely.
  • Shipping companies to deliver your orders.
  • Marketing and advertising partners for targeted campaigns.
  • Legal authorities when required by law.

4. Behavioral Advertising

We use your Personal Information to provide targeted advertisements or marketing communications we believe may interest you. For example, we utilize Google Analytics to analyze website traffic and user behavior. You can opt-out of Google Analytics.

5. Data Retention

We retain your Personal Information for as long as necessary to provide you with our services and comply with legal obligations. If you wish to have your information deleted, please contact us.  

6. Your Rights

You have the right to:

  • Access your Personal Information.
  • Correct any inaccuracies in your information.
  • Request the deletion of your information.  
  • Object to the processing of your information.
  • Withdraw your consent at any time.  

7. Cookies

We use cookies to enhance your browsing experience and provide personalized services. You can manage your cookie preferences through your browser settings.

8. Do Not Track

We do not alter our data collection and usage practices based on Do Not Track signals from your browser.

9. Minors

Our Site is not intended for individuals under the age of 18. We do not knowingly collect Personal Information from children. If you believe we have collected information from a child, please contact us immediately.  

10. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will notify you of any significant changes by posting the updated policy on our website.  

11. Contact Us

If you have any questions or concerns about our Privacy Policy, please contact us at:  

If you are not satisfied with our response, you have the right to lodge a complaint with the relevant data protection authority.