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We accept all major credit cards including Visa, Mastercard, Discover, and American Express. We accept PayPal, Amazon Pay Google Pay, Apple Pay, and Shop Pay. We do not accept personal checks, money orders, or direct bank transfers.

Gift cards can be purchased here on www.kalulan.com or at one of our retail stores located in the United States. Gift cards purchased at one of these locations can be used online and in store. If you receive a gift card from an online return, your gift card is only eligible to be used at www.kalulan.com.

All items that are marked Final Sale cannot be cancelled, returned for a refund or store credit, or exchanged for a different size, color or style. All Sale items are Final Sale. Additionally, no discount codes can be applied to items marked Final Sale unless otherwise stated. We understand purchasing Final Sale items can be difficult, so please contact us prior to placing your order if you have any questions.

All items that are marked Pre-Order will be shipped on or near the expected delivery date as it is marked on the product page. You will receive an email as soon as your order ships. Payments for all Pre-Orders will be collected at checkout.

Discounts, including discount codes and discounts automatically added at checkout, cannot be combined.

You can reference our size conversion chart and size guide by product category here. Due to the nature of our product, each product silhouette will have unique measurements – many of our product pages include this information in the Product Fit section. For exact measurements on a style, please contact us at support@kalulan.com for assistance and we will do our best to assist you.

We are pleased to offer a gift packaging option for online orders. If you would like your order gift packaged, please select this option at checkout and a $15 flat fee will be added to your order. All items in your cart will be gift packaged. You will receive our signature pink box with gold foiling tied in our kalulan ribbon, filled with kalulan tissue paper.

Please note that exclusions do apply. Oversized items are excluded. Our largest gift box size is 18″x14″x7″. The number of gift boxes included will depend on the size of your order. Gift boxes are not available for separate purchase. Gift packing is nonrefundable and we are unable to remove or add gift packaging after checkout. Discounts cannot be applied.

We are currently unable to accommodate direct exchanges. If you would like to exchange, please return your order and place a new one.