Thank you for shopping with us. We understand that sometimes plans change, and you may need to cancel or modify your order. To ensure a smooth process, please review our cancellation policy below.
12-Hour Cancellation Window
We offer a 12-hour cancellation window from the time your order is placed. During this period, you can cancel or make changes to your order without any penalties. This allows you to review your purchase and make any necessary adjustments.
How to Cancel or Modify Your Order
To cancel or modify your order within the 12-hour window, please follow these steps:
- Contact Us Immediately: Send an email to support@kalulan.com with your order number and the changes you wish to make.
- Confirmation: We will confirm your cancellation or modification via email or phone.
- Refund (if applicable): If you have already paid for your order, we will process a full refund to your original payment method.
Cancellation After 12 Hours
Unfortunately, we cannot accept cancellations or modifications after the 12-hour window has passed. This is because our team begins processing orders promptly to ensure timely delivery. Once the 12-hour window has expired, your order is considered final and cannot be changed.
Exceptions
In rare cases, we may make exceptions to this policy. If you have a unique situation, please contact us, and we will do our best to assist you. However, please note that exceptions are not guaranteed.
Contact Us
If you have any questions or concerns about our cancellation policy, please do not hesitate to contact us:
Email: support@kalulan.com
Thank you for your understanding.