Lillia Cotton Bow Sweatpant

At Kalulan, your privacy matters. We want to be transparent about why we collect your personal information and how we use it to serve you better.

Why do we collect your personal information?

We collect your data to:

• Process and complete your orders accurately and on time
• Communicate important updates about your order and our services
• Provide personalized customer support tailored to your needs
• Improve our website, products, and overall shopping experience

Why do we need your contact details?

Your contact information (like your email, phone number, and shipping address) helps us:

• Confirm your orders and send timely updates
• Reach you quickly if there’s an issue with your purchase
• Deliver your products efficiently and securely

Why do we require payment information?

Payment details are essential to:

• Process your transactions securely through trusted payment gateways
• Protect you and us from fraud and unauthorized payments

We never store your payment card information on our servers.

Why do we keep your data after purchase?

Keeping certain data allows us to:

• Assist with returns, refunds, and exchanges
• Resolve any disputes or concerns about your orders
• Comply with legal and financial obligations

Why do we share your information with third parties?

We only share your information with trusted partners who help us:

• Ship your orders to your doorstep
• Process payments securely
• Improve our services (e.g., marketing platforms, customer support tools)

We require these partners to protect your data with the same care we do.

Why do we use cookies and tracking technologies?

Cookies help us:

• Understand how you use our website
• Personalize your experience and show relevant offers
• Analyze traffic and improve site functionality

You can manage cookie preferences in your browser settings.

Why do we protect your data with security measures?

We implement strict security protocols because:

• Your data’s safety is our priority
• We want to prevent unauthorized access or breaches
• We are committed to maintaining your trust and confidence

Why don’t we collect data from children?

Our services are not designed for children under 16 because:

• We want to protect children’s privacy and comply with legal requirements
• We do not knowingly collect personal information from minors

If you are a parent and suspect your child’s data has been collected, please contact us immediately.

Why should you contact us about your privacy?

If you have questions, concerns, or want to exercise your rights regarding your personal data (like access, correction, or deletion), we’re here to help. Reach out at support@kalulan.com, and we’ll respond promptly.

We appreciate your trust in our brand, and we hope you love what you ordered. However, if something isn’t quite right, we’re here to help make it right. All return requests must be submitted within 60 days of receiving your order. Items must be unworn, unwashed, with original tags attached and returned in their original packaging.

How to Initiate a Return

To start a return, please ensure you clearly explain the issue and provide the necessary photo evidence.

Providing Photo Evidence:

For issues like receiving the wrong color or size, or if your product arrived damaged, we require at least two clear, well-lit photographs. These images should show:

• The specific faulty area or issue.
• The item’s size label (if the issue is with the size).
• A full view of the front and back of the product.

Returns submitted without the required photographic evidence will not be accepted.

Starting Your Return:

To begin the return process, simply contact our team by emailing us at support@kalulan.com. Please include the following information in your email:

• Your order number.
• Your full name.
• A detailed explanation of the problem you encountered.
• The required photos as attachments.
• Whether you would prefer a replacement or a refund.

Once your request is approved, we will follow up with instructions on how to send the item back to us.

If the return is due to an error on our part – such as sending the wrong item or a defective product – we will cover return shipping. In all other cases, the customer is responsible for the cost of return shipping. Please note that original shipping charges are non-refundable.

Refund Policy

Once we receive your returned item and confirm that it meets our policy requirements, we’ll process your refund within 7 business days. The amount will be returned to your original method of payment. Depending on your bank or card provider, it may take a few more days for the refund to appear on your statement.

We will notify you via email once your refund is approved and issued. If your return doesn’t meet our eligibility criteria, we’ll contact you with the reason for rejection and return the item at your expense.

Exchange Policy

We understand mistakes happen. That’s why we offer exchanges in specific cases, such as receiving the wrong item, wrong size, or a product that’s damaged or defective. We do not offer exchanges for reasons such as personal preference or a change of mind.

To request an exchange, please email us with your order number, full name, a description of the issue, and relevant photos. If a replacement is available, we’ll ship it out to you at no additional cost. If it’s out of stock, we’ll contact you to arrange a refund instead.

If you have any questions about this policy or need help with a return or exchange, don’t hesitate to reach out at support@kalulan.com. We’re here to support you at every step.

We believe in making the post-purchase experience as smooth as the shopping itself. From order placement to delivery, our shipping policy ensures clarity, consistency, and care.

Shipping Zones

We currently fulfill and ship orders within the mainland United States. We do not support shipping to:

• Alaska, Hawaii, or U.S. territories
• PO Boxes or military addresses (APO/FPO)
• International locations

Processing Schedule

Once you place your order, our warehouse team gets to work. Here’s how we handle your shipment:

• Processing Time: 1 – 3 business days
• Orders received before 2:00 PM EST are usually shipped faster.
• We operate Monday through Friday (excluding national holidays).

Estimated Delivery Timeline

Delivery time consists of two parts: processing + transit. We guarantee that total delivery time remains under 10 business days.

Keep in mind that these estimates may vary slightly during holiday rushes or due to external delays.

Delivery Carriers

We carefully select from reliable shipping providers, including:

• USPS
• UPS
• DHL Express
• FedEx SmartPost

Packages are shipped with the carrier best suited to your delivery address and item weight.

Tracking & Notifications

• You’ll receive an order confirmation email as soon as your purchase is complete.
• Once shipped, a tracking number will be sent to your inbox.
• Tracking may take 24 – 72 hours to show updates as the carrier scans and processes the item.

Handling Delivery Issues

If your package is:

• Marked as “Delivered” but not received
• Delayed more than 10 business days

Contact us promptly. We will coordinate with the shipping carrier to resolve the issue and get your package to you.

Invalid Addresses

Please make sure your shipping information is correct at checkout. Errors can cause delays or returns.

• If a package is returned to us, a $6.99 re-shipping fee will apply.

Customization Notice

Custom orders may need additional handling time. You’ll be notified if more time is required to ensure quality.

If you experience any problems or simply have questions about your shipment, don’t hesitate to email us at support@kalulan.com. We’re happy to help.