We understand that circumstances may arise where you need to cancel or modify your order. To accommodate such situations, we have established the following guidelines:

1. Order Modification/Cancellation Window

  • Timeframe: You may request changes or cancellations to your order within 6 hours of placing it.
  • Post-6 Hours: After this period, orders enter processing and cannot be altered or canceled.

2. Procedure for Order Changes or Cancellations

To initiate a modification or cancellation:

  • Information Needed: Please have your order confirmation email, order number, and specific details of your request ready.
  • Contact Method: Send an email with the subject line “[Modify/Cancel Order] [Your Order Number]” to [email protected].

3. Refund Process

  • Response Time: We will review and respond to your request within 1 business day.
  • Refund Timeline: Approved cancellations will be refunded within 3 business days, reflecting the value of the canceled items.

Our goal is to provide exceptional customer service. If you have any questions or need assistance, please don’t hesitate to reach out to us at [email protected] modify or cancel your order, we’ve made the process easy and straightforward. Just follow the steps above and we’ll do our best to accommodate your request.