1. Introduction

Welcome to Kalulan! By accessing or using our website (www.kalulan.com), you agree to be bound by the terms and conditions outlined in this Terms of Service Agreement. These terms govern your use of our website, services, and the purchase of our products.

If you do not agree with any part of these Terms of Service, please do not use our website or make purchases through our platform.

We reserve the right to update, modify, or replace any part of these Terms at our sole discretion. Your continued use of our site constitutes acceptance of these changes.

2. Eligibility & User Responsibilities

By using our website, you confirm that:

  • You are at least the age of majority in your country or region.
  • You have legal authority to enter into contracts.
  • You will not use our website or services for any illegal, unauthorized, or unethical activities.

Users must ensure that their account information is accurate and up to date. Any misuse of our website, including hacking, fraud, or interference with website operations, may result in account suspension or legal action.

3. Account Registration & Security

  • To make a purchase or access certain features, you may need to create an account.
  • You are responsible for maintaining the confidentiality of your login credentials and for all activities that occur under your account.
  • If you suspect any unauthorized access or breach of security, please notify us immediately at [email protected].

We reserve the right to suspend or terminate accounts suspected of fraudulent activity, misuse, or violation of these Terms.

4. Product Information & Availability

We strive to provide accurate product descriptions, images, and pricing. However, we do not guarantee that all information on our website is completely error-free or up to date.

  • Product Availability: Some products may have limited stock and are subject to availability. We may discontinue products at any time without notice.
  • Pricing & Errors: If an error in product pricing or description is found, we will contact you before processing your order. We reserve the right to cancel any orders affected by such errors.

5. Orders & Payment

By placing an order, you are making an offer to purchase a product under these Terms. All orders are subject to:

  • Availability of stock
  • Payment verification and approval
  • Compliance with shipping regulations

We accept various payment methods, including credit/debit cards, PayPal, and other secure payment gateways. By providing your payment information, you agree that you are authorized to use the payment method.

Order Cancellation

  • Orders can be canceled within 6 hours of placement.
  • Once an order has been processed or shipped, it cannot be canceled.
  • For refund requests, please refer to our Refund Policy.

6. Shipping & Delivery

We aim to process and ship orders as quickly as possible. However, delivery times may vary depending on your location and external factors beyond our control.

  • Estimated Delivery Times: Shipping times are provided for reference only and may be subject to delays.
  • Shipping Fees & Customs: Some locations may incur additional customs duties or taxes. Customers are responsible for any additional charges imposed by their local authorities.
  • Lost or Delayed Shipments: If you experience significant delays, please contact [email protected] for assistance.

7. Returns & Refunds

We want you to be 100% satisfied with your purchase. If you are not happy with your order, you may request a return or refund under the following conditions:

  • The request is made within 3 days of receiving the product.
  • The item is unused, in its original packaging, and in resalable condition.
  • Certain items (e.g., perishable goods, customized products, or clearance items) may not be eligible for returns.

For full details, please refer to our Return & Refund Policy.

8. Intellectual Property Rights

All content on our website, including but not limited to text, images, product designs, graphics, logos, and trademarks, is the property of Kalulan or its licensors. Unauthorized reproduction, distribution, or modification of our content is strictly prohibited.

If you believe that any content on our website infringes upon your intellectual property rights, please submit an IP complaint to support@kalulan.com.

9. Prohibited Activities

By using our website, you agree NOT to:

  • Use our website for any fraudulent or deceptive purposes.
  • Interfere with security measures or website operations.
  • Post harmful, abusive, or offensive content.
  • Engage in unauthorized reselling of our products.

Violations of these terms may result in immediate termination of service, legal action, and/or reporting to relevant authorities.

10. Limitation of Liability

To the maximum extent permitted by law, Kalulan is not liable for:

  • Any indirect, incidental, or consequential damages resulting from your use of our website or products.
  • Losses caused by shipping delays, third-party service providers, or product defects beyond our control.
  • Errors or technical failures on our website.

In no event shall our liability exceed the total amount paid for the product or service in question.

11. Privacy Policy

Your privacy is important to us. By using our website, you consent to our Privacy Policy, which outlines how we collect, use, and protect your personal information.

We do not sell or share customer data with third parties for marketing purposes. For more details, please review our Privacy Policy.

12. Changes to These Terms

We reserve the right to modify these Terms of Service at any time. Any updates will be posted on this page, and continued use of our website implies acceptance of the revised terms.

It is the user’s responsibility to review these terms periodically.

13. Governing Law & Dispute Resolution

These Terms shall be governed by the laws of United States. Any disputes arising from these terms will be resolved through:

  • Negotiation & Mediation
  • Arbitration or Legal Proceedings (if necessary)

By using our services, you agree to resolve any disputes in accordance with the applicable laws and jurisdiction.

14. Contact Information

If you have any questions or concerns regarding these Terms of Service, please reach out to us:

Address: 5234 McCarty St, Naples, FL 34112, USA

Email Us: [email protected]

Call Us: +1 224-308-4628

Support Time: Monday – Friday, 9:00 AM – 5:00 PM (EST)