Contact Us

Items can be returned within 60 days if unworn, unwashed, with tags and original packaging.

Email support@kalulan.com with your order number, full name, issue description, and photos.

At least 2 clear photos showing:

The faulty area
The size label (if sizing issue)
Front and back of the item

Kalulan covers shipping if it’s their mistake. Otherwise, the customer pays. Original shipping is non-refundable.

Refunds are processed within 7 business days after receiving eligible returns.

Exchanges are available for wrong/damaged/defective items, not for change of mind.

Only to the mainland USA. No shipping to Alaska, Hawaii, territories, PO boxes, or international locations.

Total delivery is 4–9 business days (1–3 days processing + 3–6 days transit). Flat fee: $6.99.

Kalulan ships via USPS, UPS, DHL Express, and FedEx SmartPost.

If it’s marked “Delivered” but missing or delayed over 10 days, contact Kalulan for help.

Incorrect addresses may result in return. A $6.99 reshipping fee applies.

Cash on Delivery (COD) is available. Pay in cash upon delivery.